Contact Us
Our support team is here to help with questions, account-related issues, technical concerns, or general feedback. For assistance, email the team best suited to your request and include a brief description of the issue. If you are contacting us about an account, provide your username, but do not send your password or full payment details. We aim to direct each enquiry to the right team and respond as soon as possible during the listed service hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Account help and technical issues; available 24/7. |
| General enquiries | [email protected] - Questions, feedback, and other general enquiries; Mon-Fri, 09:00-18:00. |
| Affiliate enquiries | [email protected] - Partnerships and affiliate programme enquiries; Mon-Fri, 09:00-18:00. |
Contact by email
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Please use a clear subject line so your message can be directed to the right team, and include up-to-date contact details. This helps support follow up with you and reduces the risk of delays.
Submit your enquiry
Response Time
Send your question to the support team and include any details that may help them review it. Most inquiries receive a response within one business day. More complex issues may take longer to resolve, depending on their nature and the information needed. Please allow extra time if your request requires additional checks or follow-up.
Feedback
Have feedback, suggestions, or ideas for improving the website? We’d like to hear from you. Share what works well or what could be clearer, and tell us what would make your experience better. Every message is reviewed carefully, and your input helps us improve the service and make the website easier and more enjoyable to use.